Our mission is to create brighter futures for children and young people. We do this by providing fostering, residential and support services where children and young people can feel safe and cared for. We support them to make positive relationships which give them the confidence to succeed.
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Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
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All our services have the same goal: to support children and young people to fulfil their potential, grow into independent adults and have happy, successful futures.
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There are many ways you can support St Christopher's work with children and young people. Find out how you can help young people reach their goals.
Customer Service Excellence
St Christopher’s has held the Customer Service Excellence Award since 2011, which recognises our commitment to providing high standards of care and support to children and young people.
What is the Customer Service Excellence Award?
Customer Service Excellence is a government-backed standard introduced to ensure services are efficient, effective, excellent, equitable and empowering, and designed with the customer in mind. This standard encourages organisations to make changes based on what customers want and need, thereby maintaining brilliant services across the country.
Assessors look into delivery, timeliness, information, professionalism and staff attitude, and how organisations use feedback to develop and improve.
Excellence in 2021
In 2021 we were delighted to receive ‘Compliance Plus’ commendations for three key measurements of excellence:
As evidenced through:
- Staying Close.
- Implementation of the Children’s Global Assessment Scale (CGAS).
- Using the Lundy Method to improve the engagement journey.
- The work of the Return Home Interviews Service (formerly Runaways).
As evidenced through:
- The A to Z of fostering social media campaign to recruit new foster carers.
- The Impact Report 2021.
- Young people’s guides.
- Dashboard metrics to measure the health of projects and departments.
As evidenced through:
- Our longer placement times.
- Our high percentage of planned endings.
- Strong educational achievements of young people.
- Ofsted and Isle of Man inspection results.
Why it matters
St Christopher’s is committed to giving children and young people genuine opportunities to have their say on the issues they care about, develop new services to change their experience of care, and influence the organisation’s future. As our service users, their feedback helps us stay truly child-centred in our approach.
By working closely with our local authority partners and showing them how much we genuinely care, we can continue to create brighter futures for even more children and young people.
'This report is a glowing evaluation of all the services that make up St Christopher’s. Considering the global events of 2021, it would be easy for us to drop the ball – however, this report just proves how much our staff have stepped up and continued to excel in their care and support for young people.'
Chief Executive Jonathan Whalley